Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 23,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
John , Eastleigh -
24 Apr 2019 -
As always with Hattons, our latest order arrived promtly. We are very happy with every aspect of the products & service. We will telephone our next order next month. Thank you again, 10/10,
John & Sue Smith.
Norman , Chelmsford -
23 Apr 2019 -
This was my first dealings with Hattons. I am an old geezer now and disposing of my kit. I sent an email with details of what I wanted to get rid of. I got (A) a quick offer which I accepted, (B) a fast follow up with details of how to dispatch and (C) prompt payment direct to my bank within 10 days (Including Easter). Very impressed.
John , Newcastle Upon Tyne -
30 Mar 2019 -
As usual with Hattons the service was great and they are always ready to answer any questions or help with problems that may arise great company
Patrick , North Lanarkshire -
29 Mar 2019 -
Hi i purchased the HAIG and then got the MAUDE Yesterday after being on order for about a year it was worth waiting for it you got MAUDE on 27/03/19 and i received it on 28/03/19 thats what i call service EXCELLENT 10/10 THANKS.
Stehen , Folkestone -
27 Mar 2019 -
Dealing with Hatton's pre-Owned department was such a delight from start to finish. Replies to emails very prompt information precise and easy to follow would recommend anybody to this service
Daniel , Cambridge -
25 Mar 2019 -
Fantastic service and excellant value for money and fantastic models, highly recommened. The RHTT is very highly detailed, I would recommened for any modern era layout as a must have,
Terence , Downham Market -
22 Mar 2019 -
From order to delivery, fast and efficient service. Pity they do not stock more of the diverse items. Sometimes have to obtain items elsewhere. But I do realise there are limits to what can be stocked. It will not stop me from getting most from Hattons.
Graham , Winnipeg Manitoba, Canada -
15 Mar 2019 -
Excellent products and excellent service. I live in Canada and always use Hattons for the reasons noted. I will continue to0 use them as they provide an excellent srvice
Rosalind , Lincolnshire -
13 Mar 2019 -
I am always happy to receive items from Hatton's. They are always reasonably priced as are the postage costs. Items are always well packed and sent quickly when in stock. I would not hesitate to recommend them and will definitely buy from them again. They also buy second hand items and their offers always come out top.
Phil , Portishead -
11 Mar 2019 -
Sold 5 Bachmann GWR coaches to Hattons very simple process using their online form, had a quick response with offer of cash or credit voucher for slightly higher amount. Accepted voucher and advised them of the items I wished to buy. Again quick reply and was surprised that they offered me free return parcel service, emailed me reply label and nearest collect location to drop it off. Very impressed! Staff I contacted by email or phone helpful and pleasant My items arrived quick whole process was simple and efficient. I scan their web site often and would definitely use again.
John , Epsom -
03 Mar 2019 -
I have used Hattons for many years and they provide excellent service, very prompt with item very securely packaged. Over the years I have had a couple of issues with locos having a fault and one going missing. On every occasion all the issues were resolved quickly and courteously. I highly recommend them.
Jon , Kettering -
25 Feb 2019 -
I use Hattons a lot for my model railway bits and pieces, I find them very friendly and helpful. There delivery service is second to none and prices are one of lowest I have found. I thoroughly recommend them.
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