Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 23,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Chris , Chorley -
12 Feb 2019 -
Excellent always satisfied with the service and the friendliness of the staff keep up the good work.
Nothing seems to much bother normally very quick to answer emails
Rich , Leicester -
22 Jan 2019 -
Very good to deal with. Always reply promptly to queries in a friendly and helpful manner. If you have surplus items their buying service is very good and trouble free.
Christopher , Halifax, Nova Scotia, Canada -
21 Jan 2019 -
Exceedingly helpful and informative. Response was almost immediate via email and the technical question answered fully. Items I have purchased from Hatton's have been first class! Heartily recommend them.
Alan , Eastbourne -
20 Jan 2019 -
My first attempt at railway modelling for some years. As most of the model shops here have closed in recent years I have placed two online orders with Hattons who I have found competitively priced & prompt.
Kevin , Barnstaple -
20 Jan 2019 -
Bus model was a good price. The order arrived by the promised date and was safely packed so as to to survive handling and delivery without any damage.
Graham , Lincoln -
03 Jan 2019 -
Exellent service and vey fast delivery,well packed and easy to track so no waiting in for post to arrive.
have dealt with hattons before and always good prices.
Howard , Manchester -
28 Dec 2018 -
Ordered 5 Maunsell coaches from Hattons not only an exceptionally good price, quickly delivered and sent on time but also only charged one p and p for for all 5 boxes in one parcel very very fair and great service.
Robert , Bournemouth -
27 Dec 2018 -
Always quick delivery and well packed. Love the special offers. Definitely a great place for your model railway requirements and I wish all mail order was this quick and easy!
Roger , Reading, Berkshire -
22 Dec 2018 -
Had to return a faulty item - Not Hattons fault. Posted it back to them Monday 17 Dec. Perfect replacement received yesterday - 21 Dec. If only other firms were as efficient. Have dealt with them before and I have always had superb service. I rarely rate as high as ten but they qualify easily.
David , New Zealand -
20 Dec 2018 -
Excellent trader, have been shopping with Hattons for over 50 years and the service is excellent. Orders are quickly despatched and always well packaged with reasonable postage rates to the colonies!
Adrian , Swadlincote -
12 Dec 2018 -
First class service both in person at the shop as well as via mail order online. I will certainly shop with them again soon. Highly recommended.
Timmerman , France -
11 Dec 2018 -
It is always a pleasure to receive the well packed orders from Hattons in a fast way. The service is just excellent and friendly. With my latest order ( Dec. 2018 ) a HORNBY R3414 loco J15 WAS FAULTY (Just dead )so I contacted Hattons in order to know what to do. Following the friendly advise I send it back for a replacement. The shipping costs are refunded. No worries even when they are NOT RESPONSIBLE for the LACK OF QUALITY CONTROL FROM HORNBY !!! After all it cost them also energy and money to deal with this!! So THANK YOU HATTONS teams !!!
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