Scales & Gauges:
2mm, 4mm, 7mm,
N, OO9, HO, OO, O, G
Established 70 years ago, we have the largest stock of UK outline OO and N gauge railways.
Choose from over 16000 products on our secure website.
We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have.
Please note our shop opening hours differ from our phone/email hours which are shown below -
Shop: MON-SUN - 9am to 5pm
Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Peter , Netherlands -
15 Jun 2018 -
Super service and good value for money. Unfortunately one of the packages was damaged, but replaced by store and shipped to me without any problems, free of charge :-) Response to e-Mail was (Imho) pretty quick. I am happy with my order and will order once again as soon as I need something!
Michael , Melbourne, Australia -
13 Jun 2018 -
A very well run business by friendly people with a magnificent range of products. Why did my grandparents migrate to Australia? I could have been in England visiting your shop.
Paul , Haslemere, Surrey -
23 May 2018 -
I ordered 2 Bachmann locos recently from Hattons - A new Jinty and a 2nd hand Jubilee - Prompt and courteous service, and both locos run really well. Hattons are very good.
Mick , Lizard Cornwall -
16 May 2018 -
I used the pre-Owned selling service because I had so many items to sell I was wondering how easy it would be. I am pleased to say that it all worked perfectly well and I would recommend it to anyone.
Nicholas , Picton NSW Australia -
15 May 2018 -
Would normally be a ten but recently their website or other "Processes" Seems to have dictated that their normally human (And Humane) attitude to their customers has to be sacrificed. Ergo, I placed an order and later realised I had left something out. When I emailed them to ask if it could be added they refused because "Once an order is finalised nothing can be changed", and they did not offer any other option than to placed a new order - And suffer the extra postage which, to Australia, is not insignificant.
Alan , Wolverhampton -
29 Apr 2018 -
I offered several items for sale under Hattons pre-Owned scheme. They were very easy to deal with by email and courier and everything went very smoothly. I was very happy with the service and would certainly deal with this company again (Both as a buyer or a seller) without hesitation.
James , Cleethorpes -
18 Apr 2018 -
An item was sent to me in error, I advised Hatton's and sent the item back, but have not had the postage I paid refunded, My issue is how this was dealt with by Hatton's. Payment has not been made and emails ignored, this is the worst I have ever seen. However, as Hatton's reserve the right not to publish I doubt if this email will see the light of day. Thankfully there are better model railway shops out there.
Richard , Waterlooville, Hampshire -
16 Apr 2018 -
I have used Hatton's for a few years and have always found them to be very professional and helpful. I placed three orders recently and all arrived on time excellently packed. I will always use Hatton's as my Model Railway supplier. Their product knowledge is second-to-none.
Anthony , Leicestershire -
15 Apr 2018 -
I always use Hattons because their service and knowledge is second to none.
They've always got time for you if you need any help with a product.I've been using Hattons for over 40 years and I've never had a problem. Keep the good work up.
David , Paisley Scotland -
05 Apr 2018 -
Bought Dapol class 68 locomotive,very heavy, beautiful paintwork and great detail.
runs fabulously, best I have ever had,excellent service from hattons.
very happy with my purchase which arrived within 24 hours.
Robert , San Diego, California, Usa -
01 Apr 2018 -
Bought an OO 2-4-2T with DCC and sound. They installed and tested it. It arrived 10 days after I ordered it, well packed, safe and sound, in full working order. Outstanding! I don’t know of a comparable company in the USA. Order from them in full confidence.
Alfred , Leigh, Lancashire -
22 Mar 2018 -
I model US and German and their ‘used’ HO stock is always good value. No quibbles either when I once returned an engine not quite as described. Very helpful on e-mail queries and they reply really quickly. Quick delivery and everything is well packaged for postal protection.
If you are travelling a long distance it may be worth checking ahead to confirm opening times.
If you are purchasing over the internet you might like to check our Distance Selling Hints and Tips.
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