Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 23,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Robin , Uttoxeter, Staffordshire, Uk -
13 Oct 2019 -
I have just given my first order to Hattons by e-Mail. The "ask a question about this product " at the checkout stage was answered quickly and accurately. I am a hard of hearing person so using the telephone is difficult. Other websites want to phone back. I would definitely recommend Hattons to anyone with hearing problems. Please keep the "ask a question about this product"
Vance , Blackpool -
13 Oct 2019 -
Fantastic shop for model railway items. Great prices, products and service. I go regularly go to their Online shop to browse or buy. They have pre-Owned items and bargains all the time with excellent deals. I have bought two lots of items in one week, both orders arrived virtually a day later. Recommended to all model rail enthusiasts.
Richard , Greatworth, Oxfordshire -
06 Oct 2019 -
Excellent and prompt service as usual from this Retailer. I have purchased many items from Hattons over the years, both as a personal shopper and via mail order and am always delighted with their efficiency, prices and customer service ethic. I have no hesitation in thoroughly recommending.
Simon , 59 Dale View, Nantyglo, Ebbw Vale -
05 Oct 2019 -
Hiya Christine Hatton, I'm very pleased with my Dapol Class 121 Arriva Trains Wales Livery it's working Absolutely Perfectly, and the detailing is Realistically Absolutely Amazing
Miles , Warwick, Warwickshire -
26 Sep 2019 -
Always an excellent level of service received when telephone ordering and staff always polite and helpful. The delivery of requested items is always on time. Thank you very much for the excellent service.
Gareth , Emsworth -
25 Sep 2019 -
I just had another delivery through from them and can't fault there service. I would highly recommend using them to anyone in the great hobby of railway modelling many thanks from myself
Hans , Hannover, Germany -
24 Sep 2019 -
I'm very pleased. Awesome prices compared to continental retailers, easy-To-Use webshop, friendly staff, blitz cross border delivery in 3 working days, safe packaging. Ten points, thank you!
Damian , The Gauldry, Fife -
05 Sep 2019 -
There is an extensive range of items competitively priced available ex stock to suit all gauges. A wide range of delivery options is available to suit all pockets.
Daz , Barrow-In-Furness -
03 Sep 2019 -
Bought off this company many times before and will continue to do so because the service is excellent. I recently ordered 3 miniature cars for my railway town centre scene and were delivered within 2 days. The emails I receive stating "processing order, packed being sent/dispatched on its way and time of delivery are very informative. The vehicles all though already in solid cases are wrapped in bubble wrap and placed in a sturdy taped up box (no chance of being damaged in transit). I do not have verbal comms over the phone etc but ordering Online no matter how small My order is "Hattons" staff have always fulfilled my orders without any problems at all, I look forward to buying again soon, "Thank you Hattons".
Rob , Swavesey, Cambs -
31 Aug 2019 -
Have been using Hattons for years. Recently their wonderful staff spotted a duplication between a very old pre-order and a recent order and kindly alerted me to this, so I could cancel the duplicated item. now that's what I call great service and great staff!
Andrew , Canada -
25 Aug 2019 -
Another example of great service. Quick delivery, good communication, good price. That's all but this requirement of at least twenty-five words means I must say more.
Pete , Login, Carmarthenshire -
22 Aug 2019 -
Have dealt with Hatton's for years, and this week received my first ever damaged item ( due to mishandling by a courier company ) 1 call to Hatton's and the issue was resolved swiftly and a replacement order on it's way in less than 24 hours. Thoroughly recommend Hattons, great prices and super staff.
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