Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 23,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Pete , Login, Carmarthenshire -
22 Aug 2019 -
Have dealt with Hatton's for years, and this week received my first ever damaged item ( due to mishandling by a courier company ) 1 call to Hatton's and the issue was resolved swiftly and a replacement order on it's way in less than 24 hours. Thoroughly recommend Hattons, great prices and super staff.
Francis , Helensburgh -
21 Aug 2019 -
I have purchased several items over the last few years and have always been happy with the items provided, safe and prompt delivery and any necessary communication. I highly recommend this company and it's staff.
James , Filey -
17 Aug 2019 -
If you any thing hattons have always been the best post always well boxed track your order royal mail.posting 100% will be getting more. well done hattons
Alberto , Genova -
17 Aug 2019 -
Only 10 but in Italy we say: 10 with a special mention HATTONS is the best retailer in Europe and sure one of the best worldwide. Alberto,Genoa,Italy
Bernd , Germany -
14 Aug 2019 -
Excellent Service and very good packaging. Short delivery time to Germany. Excact description of condition from delivered part. I'm very happy!! Currently I going to prepare my next order. Many thanks!!
Dennis , Dapto;nsw -
06 Aug 2019 -
I have to complement Hattons firstly with ease of the ordering process with information on delivery. Magnificent that from ordering to delivery in Australia took only 4 days including a week-end. Package arrived in perfect condition well protected internally, couldn't be happier.
Jamie , Chichester Weat Sussex -
30 Jul 2019 -
The two buses I've been looking for ukbus1030 and EFE20646 are a terrific addition to my model layout I will defiantly be ordering again. Thank You
Robin , Bodmin Cornwall -
23 Jul 2019 -
Ask for what you had for sale in OO gauge bubble cars, reply came back very very quick, have now purchased one from you very very good service as usual many thanks
Alan , Redditch -
16 Jul 2019 -
Excellent Service and Sensible Pricing - excellent all round ! Telephone ordering no problem or on line the same , a joy to deal with !!
Keith , London -
09 Jul 2019 -
I have been a customer with Hattons for just over 3 years now and have always found them very knowledgable and ready to assist with all manner of enquiries, whether layout construction, or suitable models to run. The description of their products for sale, new or previously owned, is very reliable which counts for a lot when I need to rely on their quick and safe postal deliveries.
Eric , Liverpool, Merseyside -
29 Jun 2019 -
The new, well new to me, location is easy to find with plenty of parking spaces. Upon entering the actual shop I received a warm welcome. The staff were very helpful and provided a fast and efficient service. Highly recommended.
Steve , Milton Keynes -
23 Jun 2019 -
Excellent customer service from an on-line model shop. Good website, fast delivery at a realistic price. I always check out their web site first and usually get the best price from them too. Their staff are very helpful if you need to call them and also respond to emails promptly. I highly recommend them.
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