Other Model Railway Products Stocked:
, Secondhand Items
Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways.
Choose from over 23, 000 products on our secure website.
We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have.
Please note our shop opening hours differ from our phone/email hours which are shown below -
Shop: MON-SUN - 9am to 5pm
Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Ed , Rozenburg Holland -
11 Aug 2018 -
Recently bought a Heljan model.
Webshop worked perfectly , and everything went well.
Shipping to Holland also went perfect ,the parcel was delivered the next day as promised.
Will be doing some more shopping in the (Near) future !
David , Leeds -
08 Aug 2018 -
I have been dealing with Hattons for several years, I have always found them to be very good, deliveries within two days of ordering, which is excellent. I have just ventured into sound on my last loco order for the first time, but having a problem with my eyesight, I decided to let Hattons fit the sound decoder for me, and what a great job they did. It worked strait out of the box, also came with a sheet of numbers for each function which was a big help. Thank you Hattons.
Steve , Oxfordshire -
02 Aug 2018 -
Had a slight problem with a recent order for a curved single track level crossing; two of the four gate hanging posts were missing from the delivered package. I submitted a request for the two missing posts late one night, and within ten minutes of Hattons opening the next day, received an acknowledgement by email (Personal, not automatically generated) and a promise to send the two posts. They duly arrived with a couple of days. Really excellent support service! And because of support of that quality, I will continue to give my business (Ostensibly, I am building a layout - Known as GWR - Grandad's Working Railway - For my grandchildren!) to Hattons.
Phil , Poole, Dorset -
24 Jul 2018 -
I recently bought a Bachmann tank loco with a 6-Pin DCC decoder. After running-In the loco I fitted the decoder only to find it would not reprogram from the default loco ID of 3. I sent an email to Hattons who replied immediately with a solution of a different decoder as the original was incompatible with my controller. The whole episode was resolved in just a few days and now the loco is fully programmable. Excellent customer service! Very happy customer.
Nigel , East Gippsland, Victoria, Australia -
09 Jul 2018 -
Great service, items ordered Fri 29 Jun and delivered in East Gippsland, Australia on Fri 6 Jul, that's quicker than locally posted mail. Very impressive and well done Hatton's.
John , Widnes, Cheshire -
04 Jul 2018 -
It's a pleasure to do business with Hatton's whether through their website or in the shop. They are both efficient and courteous and the descriptions of pre-Owned products accurate.
Michael , Hawthorn, Australia -
03 Jul 2018 -
Nothing really beats a parcel from England unless it is a parcel from Hattons. Thank you for the usual excellent service and very sound packaging. Where would we in the colonies be without you?
Buford , Rockport, Massachusetts -
02 Jul 2018 -
I've purchased directly from a couple of retail model shops and many retailers selling on Amazon and eBay. Hatton's is without question equal to, and better than, most. Prices are fair, and they don't try to recover their discounts with inflated shipping charges. Before I buy, I ALWAYS check Hatton's. The acknowledgement card that comes with my purchases, signed by Christine Hatton, is indicative of their personal touch to customer service.
Mark , New Zealand -
28 Jun 2018 -
I am very pleased with the service provided. My parcel arrived today, was like a child at xmas and couldn't wait to open the box thank you
Craig , Wiltshire -
27 Jun 2018 -
Always good service. When ordering point motors I had purchased the incorrect ones and after a very quick phone call post ordering managed to get this rectified very quickly! Brilliant service!
Peter , Netherlands -
15 Jun 2018 -
Super service and good value for money. Unfortunately one of the packages was damaged, but replaced by store and shipped to me without any problems, free of charge :-) Response to e-Mail was (Imho) pretty quick. I am happy with my order and will order once again as soon as I need something!
Michael , Melbourne, Australia -
13 Jun 2018 -
A very well run business by friendly people with a magnificent range of products. Why did my grandparents migrate to Australia? I could have been in England visiting your shop.
If you are travelling a long distance it may be worth checking ahead to confirm opening times.
If you are purchasing over the internet you might like to check our Distance Selling Hints and Tips.
UKModelshops have made every effort to ensure the accuracy of the information on this site however, no liability is accepted for any damage, costs, injury or financial loss of any kind incurred as a result of reliance on the information or opinions provided.
In order to make sure this data is as up to date as possible for you we would be grateful if you could mention UKModelshops.co.uk when you contact any of the detailed shops.