Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 23,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Alberto , Genova -
05 Jun 2019 -
Gentlemen HATTONS Liverpool I've been a loyal customer for more than 20 years. The service and the choice of the items offered, as well as the lower prices of the market, are always improved with the passage of time. Today in real time I can buy what you receive from the various brands and receive the goods ordered in only 24 hours from Liverpool in Genoa, Italy. Thank you very much Sincerely Alberto
Tony , Haddenham Cambs -
29 May 2019 -
Extremely helpful staff when I was asking questions about the Guagemaster prodigy advance before I purchased one.When I made up my mind after all the help that I had been given to actually buy one the parcel arrived the very next day and I would think that any other supplier would be hard pushed to beat that type of service. I would defernately recommend your company to any one that is interested in model trains. Many thanks to all your staff.Tony Elworthy
David , Bodegraven, The Netherlands -
28 May 2019 -
Fast and efficient delivery at really sensible postage rates which is a big plus as far as I am concerned living outside the UK. (In the EU). Needed to contact. One experience with customer support which was friendly and helpful.
Stefano , Milano ,italy -
25 May 2019 -
People at Hatton are all correct,polite and helpfull. Once a parcel got lost ( I suspect italian post,but don't know what happend),and Hatton gave me the money back without making a fold. of course I made the order again and everything went fine as usual.
Anthony , Denny, Scotland -
19 May 2019 -
Excellent service. Delivered quickly and well packaged. Will use again, great service.Very rare to find such good service these days.Web site was easy to navigate and order dispatched on time. well done
John , Torbay, South Devon -
15 May 2019 -
Have just purchased some model railway locos and wagons from Hattons. The speed of the order processing was brilliant and the next day delivery by courier meant that arrival here (some 300 miles from the shop) was made in under 24 hours with informative messages as to the progress included. I couldn't wish for anything more
Peter , Nantwich, Cheshire -
13 May 2019 -
I visited Hatton's again on Sunday 12/5/19 to purchase some control equipment, DCC Concepts 8-way Cobalt decoder & some Cobalt Omega point motors, all where in stock as per their website,(unlike some other retailers), speedy friendly service with cheerful banter as well. I also made use of their preowned service again and was again very satisfied with the service I received.
Joseph , Ware, Hertfordshire -
11 May 2019 -
Have used Hattons for two years, I have always found the service to be excellent and when I have rang them I found the staff to be very friendly. It is very easy to order online if you know the reference number of the item you need. Delivery is good and I have never had a problem with the items arriving not on time
Pamela , Gloucester -
09 May 2019 -
I love brilliant Hatton's! They're the best of all, fully 5 stars 100%. Friendly, best prices, my preferred model shop. Always well packed and despatched lightning-fast, latest ordered yesterday, here today. Perfection.
Marc , Brighton -
09 May 2019 -
I've placed two orders over the last couple of weeks, via the website, for a mixture of new and second hand items. Both orders have been delivered really quickly, and were well packaged; the quality of he second hand items also matched how they were described on the website. They've got a brilliant range, and I'll buy from them again. :o)
David , Auckland, New Zealand -
08 May 2019 -
I have purchased many items for my OO gauge model railway from Hatton's online. I live half way around the world in New Zealand but the parcels still arrive withing a week of ordering. They are always well packed and in 5 years, I have never had anything arrived damaged. Every delivery is also complete with no missing parts. Their range is extensive and the prices are very competitive.
Well done Hatton's you are truly amazing.
Clive , Kent -
08 May 2019 -
A very fast and informative email to assist me prior to purchasing a product from Hattons. The customer services assistant was really helpful in explaining, in writing, the product's appropriate decoder to someone new to Horny DCC formats. The offer for me to get back if I had further questions clearly shows that the customer is highly valued.
If you are travelling a long distance it may be worth checking ahead to confirm opening times.
If you are purchasing over the internet you might like to check our Distance Selling Hints and Tips.
UKModelshops have made every effort to ensure the accuracy of the information on this site however, no liability is accepted for any damage, costs, injury or financial loss of any kind incurred as a result of reliance on the information or opinions provided.
In order to make sure this data is as up to date as possible for you we would be grateful if you could mention UKModelshops.co.uk when you contact any of the detailed shops.