We offer a professional friendly service and hope people enjoy visiting our model shop.
Previously submitted Customer Comments
Fiona , Ayrshire -
10 Oct 2017 -
We visited the Paignton Model Shop this afternoon and were saddened that the shop had been burgled over the weekend! I live in Scotland and we visit the shop when we visit on holiday. The owners always recognise us and today was no different, as we were asked how we were. It was when we were about to pay for our goods that we discovered that the thief had not only taken thousands of pounds worth of valuable train items but also the credit card machine. The thief was athletic but not a youngster, and had come in through the roof. He forgot to take the cctv camera, so with luck he will be found! I love this shop as we are never pressured into buying but usually do. They sell N gauge as well as the bigger gauges. We buy our paints and brushes too for our other hobby, aircraft models and Games Workshop models. Ordering is available and I could get items delivered to my home in Scotland.
David , Sidmouth -
20 Jan 2017 -
Called in whilst visiting Paignton this morning.Very welcoming and helpful, found some scenics I had not seen elsewhere. Liked the clear price labelling and enjoyed the wide range of stock too. Definitely a worthwhile visit.
Stephen , Exeter -
17 Jul 2014 -
Online order was refunded by the retailer without a explanation I did think the price was a little to good but would have liked a phone call or email to confirm this and maybe looked at a higher price to purchase it with them. The product has since been with drawn from there web site. I am only 30mins from the shop and have purchased from them in the past but not in the future as in my opinion they don't offer a "Friendly professional service. " I will unfortunately now have to purchase from elsewhere I will try to keep it local though. [Response: "A lesson learnt. I am sorry to have upset a customer by not ringing them or sending an email promptly to apologise for not being able to fulfill their order, I did however refund the card by 9am the same morning of the order which generates an email to the customer informing of the refund."]
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