Scales & Gauges:
2mm, 4mm, 7mm,
N, OO9, HO, OO, O, G
Established 70 years ago, we have the largest stock of UK outline OO and N gauge railways.
Choose from over 16000 products on our secure website.
We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have.
Please note our shop opening hours differ from our phone/email hours which are shown below -
Shop: MON-SUN - 9am to 5pm
Phones: MON-SAT - 7:30 to 6pm SUN - 9am to 5pm
Previously submitted Customer Comments
Michael , Strone, Argyll & Bute -
17 Jan 2018 -
Very prompt service. However, the website is not kept up-to-date. One of the items listed was marked as 'in stock' when it wasn't. Hatton's did inform me of the error before my order was processed, but this still meant that I was unable to acquire a model I'd been trying to get for some time, even to the point of not following-up with another retailer in preference to Hatton's - and now the other retailer no longer has the item in stock either, having sold it whilst I was waiting in vain for Hatton's to deliver! In addition, I'm not sure why Hatton's list items on their website that are not only not in stock, but in some cases production has ended so it's going to be impossible to buy new anyway!
Michael , Hoessgang, Austria -
12 Jan 2018 -
I write from home in Austria. I placed an order on Dec. 18th and Hatton's informed me about despatch the next day which was pleasingly quick. Although I was not expecting the parcel to arrive in time for Christmas, it was not delivered until January 4th, which I find too long, especially as I had paid extra for priority delivery. Presumably, it was Royal Mail's fault, not Hatton's, although I was puzzled that the reference number given me by Hatton's was not recognised by Royal Mail when I tried to track on Royal Mail's Website. Either the number was wrong or Hatton's did not submit it to Royal Mail. Despite this, when the parcel eventually arrived, I was pleased with the contents and the condition of the pre-owned items I had ordered.
Peter , Raleigh NC Usa -
10 Jan 2018 -
I order on a very regular basis for shipment to the USA. Prices are competitive and the shipping outstanding. I place an order on Monday night, gets boxed and shipped Tuesday and is here 2 days later. Nice range of pre-owned. I often order for other British modelers in my area.
Jerry , Italy -
07 Jan 2018 -
I had a query on a product today Sunday. Received a reply within 30 minutes brilliant service.
reliable company I order often and delivery to Italy is very reasonable.
Richard , North East Lincs -
04 Jan 2018 -
Very good online communication and information for your orders, with immediate email confirmation, with fast delivery and, very importantly, well packed parcels to protect the contents.
John , Stone, Staffordshire -
31 Dec 2017 -
I ordered an item on Friday 29th Dec - my order was taken by John Nickson, total cost £11.00.
Order [number 2246269], taken at about 1540, and it was at my front door when I arrived home from a short trip to the shops on Saturday, at 1315!
I nearly ignored it, thinking that it was a package for the people who live downstairs.
My thanks to John, my thanks to whoever packed it, and special thanks to the Royal Mail, who really pulled out the stops on this one!
Roy , Norwich -
28 Dec 2017 -
I have been dealing wth Hattons on-line for a while now and have always had excellent service - the best on-line retailer I have used - almost then same as shopping in person.
I actually made time this year to drive from Norwich to Widnes to visit the shop, a most impressive operation. Very friendly, helpful staff who really know their products.
Malcolm , Northumberland Uk -
15 Dec 2017 -
I ordered a used loco on the 12th Dec.,it was delivered on the 14th Dec well packed and in good order.I can recommend this company without hesitation,their quick response to enquiries,their rapid delivery system and their precise description of the goods for sale.I will now use them as my only supplier of oo gauge.Thank you very much Hattons.
Alessandro , Tropea (VV) Italy -
14 Dec 2017 -
I write from Italy.Hattons really number one.Very serious and professional. Maximum courtesy. Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks Thanks!
Graham , Germany -
01 Dec 2017 -
Hattons has been my go-to supplier since I returned to the hobby 8 years ago and I have never had any problems. Their pre-owned items have proved to be especially good value over recent years as my own refurbishment skills have improved. Also, the online chat option is good for chasing those forever on-order items that we await from the far East.
Ian , Doncaster, South Yorkshire -
27 Nov 2017 -
I've bought model railway items from Hattons for a number of years now and have always received excellent service from them.
Their website is easy to use, the range available is vast and ordering is easy. Delivery is quick and they keep you informed throughout the process.
Michael , Wallasey -
05 Nov 2017 -
I have been dealing with Hattons since the 1950s - at first through my Father, then in my own right from the mid 1960s to the present day. This alone should suggest they are pretty damn good. there are plenty of good model shops in the UK, but I generally deal with Hattons through choice. They are excellent. On top of their game. I would very strongly recommend them as fist choice.
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