Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 13,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm (Temporarily closed due to COVID-19) Phones: MON-SUN 24 hours a day
Previously submitted Customer Comments
Brian , Clydebank -
10 Sep 2020 -
I ordered my Hornby J15 on a Sunday, arrived Tuesday morning. Excellent service. Especially during these trying times. Highly recommended. Priced an at very low price and good stock levels.
Peter , Holmfirth -
09 Sep 2020 -
A relative newcomer to Hattons. What I have purchased however has been excellent. The packaging and delivery plus delivery info is superb. Very Happy customer. Looking foreward to next purchase
John , Sidmouth -
30 Aug 2020 -
Superb service. Hatton's operator on the phone understood what I wanted although I did not have part nos. Arrived next morning. Could not be better. Good arrived perfectly packed.
Duncan , Blackburn -
26 Aug 2020 -
Ordered twice in two weeks and on both occasions the items arrived safe and sound the following day. Great prices, great service. Can not fault them at all. Will be buying loads more soon
Richard , Greatworth -
06 Aug 2020 -
Usual excellent service with very friendly and helpful staff. In addition the Hattons Trunk facility is a brilliant way to secure items, whilst awaiting manufacturer delivery of pre-ordered items.
Kenneth , Dumbarton -
05 Aug 2020 -
The ordering of NINE of Hattons Class 66s for my extensive collection , has become nothing short of a disaster. Only three have operated at the time of writing, straight from the box. One arrived in a sound box as paid for, but was DCC ready only. Model could not be replaced, sold out, with full refund received. Other problems, lighting issues, wheel wobble and decoder failure. There are too many comments on social media, regarding the quality issues. With sound models costing £265, you expect trouble free models. Having 34 Bachmann Class 66s, the odd problem, when they arise, are insignificant.
Steve , Newport South Wales -
01 Aug 2020 -
Started my first railway layout, had great advice from the team who even phoned me back. Thanks for a great service.I Have passed your details on to friends, they wont be disappointed.
Edward , Shiremoor Newcastle Upon Tyne -
31 Jul 2020 -
I have used Hattons for years always very helpful,knowledgeable and delivery is second to none. Why use Hattons the answer is price and all my local model shops have disappeared.
Bernard , Kesgrave, Suffolk -
17 Jul 2020 -
This was my first order from Hattons, the service was first class and the parcel arrived sooner than expected. I will certainly be placing more orders.
Peter , Jarrow -
30 Jun 2020 -
I have used Hatton's about 4 times now, always a fast service. Our grandson loves trains and I have a layout in loft for him. We are on a budget and it is great to be able to buy pre-owned with confidence as Hattons give a detailed description of item and we have never been disappointed with any purchase. Very highly recommended
Richard , Northampton -
25 Jun 2020 -
From receiving the email that a certain centenary little loco was now in stock, to placing the order yesterday and opening it this morning. Wow that is great service. Thank you.
John , Sidcup, Kent -
19 Jun 2020 -
I had ordered a loco decoder from another retailer in May. On June, I asked when I might receive it I was told it was in stock and someone would call back. Five days later (Wednesday), I called again. Someone would call back that day. Two days later, called again. No item in stock and it is discontinued. On Wednesday, I ordered a loco decoder from Hattons. It arrived today (Friday). Such excellent service Just an observation and certainly not a criticism. The decoder, which would fit inside a cigarette packet, arrived in a box not much smaller than a shoe box. It was certainly well packaged. Thank you Hattons
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