Established over 70 years ago, we have the largest stock of UK outline OO and N gauge railways. Choose from over 13,000 products on our secure website. We have a group of friendly and knowledgeable staff who are more than happy to help you with any questions you may have. Please note our shop opening hours differ from our phone/email hours which are shown below - Shop: MON-SUN - 9am to 5pm (Temporarily closed due to COVID-19) Phones: MON-SUN 24 hours a day
Previously submitted Customer Comments
David , Arboleas Spin -
23 Nov 2020 -
Dear sir ,i have always had excellent service when I have any queries or enquiries or problems they or sorted out very quickly with the minimum of fuss even out of hours .
William , Verwood Dorset -
17 Nov 2020 -
Dear Hattons. My conversation with one of your young ladies and placing an order with her was a pleasant and fruitful experience. She made it easy for me, at my age of seventy four. I was late in discovering IT and find it difficult to get right every time.I hasten to add that when I get it right it's so convenient and makes life a lot easier. So almost top marks to Hattons!
Philip , La Valette, France. -
16 Nov 2020 -
Many thanks to the staff at Hattons, Widnes, England for their service, products and quick response to questions or queries. Have been purchasing steadily from them, both N gauge and OO for some years and good service seems to become even better as time goes on. Thank you.
Eric , Durham -
07 Nov 2020 -
My recent experience given by Alex was A1, quick to respond and very informative. Great help in his guidance, will be placing an order very soon for the suggested layout.
Clifford , Poole Dorset -
29 Oct 2020 -
I buy bus models and models I have ordered from Hattons have always been promptly sent and very well wrapped and I appreciate the good descriptions of the items.
Tim , Welling, Kent -
22 Oct 2020 -
Superb and friendly service again from Hattons. I had a query about the running of a new loco and got a very quick and comprehensive reply. I will now carry out their advice and keep them posted at their request. Highly recommended, as ever.
Brian , Clydebank -
10 Sep 2020 -
I ordered my Hornby J15 on a Sunday, arrived Tuesday morning. Excellent service. Especially during these trying times. Highly recommended. Priced an at very low price and good stock levels.
Peter , Holmfirth -
09 Sep 2020 -
A relative newcomer to Hattons. What I have purchased however has been excellent. The packaging and delivery plus delivery info is superb. Very Happy customer. Looking foreward to next purchase
John , Sidmouth -
30 Aug 2020 -
Superb service. Hatton's operator on the phone understood what I wanted although I did not have part nos. Arrived next morning. Could not be better. Good arrived perfectly packed.
Duncan , Blackburn -
26 Aug 2020 -
Ordered twice in two weeks and on both occasions the items arrived safe and sound the following day. Great prices, great service. Can not fault them at all. Will be buying loads more soon
Richard , Greatworth -
06 Aug 2020 -
Usual excellent service with very friendly and helpful staff. In addition the Hattons Trunk facility is a brilliant way to secure items, whilst awaiting manufacturer delivery of pre-ordered items.
Kenneth , Dumbarton -
05 Aug 2020 -
The ordering of NINE of Hattons Class 66s for my extensive collection , has become nothing short of a disaster. Only three have operated at the time of writing, straight from the box. One arrived in a sound box as paid for, but was DCC ready only. Model could not be replaced, sold out, with full refund received. Other problems, lighting issues, wheel wobble and decoder failure. There are too many comments on social media, regarding the quality issues. With sound models costing £265, you expect trouble free models. Having 34 Bachmann Class 66s, the odd problem, when they arise, are insignificant.
Previous News Items -
Hattons Festive Sale 2020
Welcome to our festive sale! These items are newly reduced and many have low stock available. We recommend that you place your order as soon as possible.
We have extended opening hours, and taken on extra staff to process all festive season orders. We will do our best to despatch orders very quickly.
If you are travelling a long distance it may be worth checking ahead to confirm opening times.
If you are purchasing over the internet you might like to check our Distance Selling Hints and Tips.
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